Office Hours

Patients are seen at Palos Medical Group on Wednesday from 12:30 pm to 7:30 pm by appointment. The facility is located at 15300 West Avenue, Suite 223 Building D, Orland Park, IL 60462. The Front Desk will direct you to our waiting room; please check in and be seated. If you are unable to keep your appointment please call so that your appointment time may be utilized. We do not over-schedule, but occasionally run late because of emergencies or delays in surgery. If you are on a tight schedule, please call before coming in to see if we are running late.

Cancelling An Appointment

If you are unable to keep your appointment, please call (708) 563-1919. Rescheduling will be arranged. There is a 24-hour answering service at this number. It will not always be possible to call you back immediately, but your call will be returned as quickly as possible.

When calling for a prescription, please have the name and the telephone number of your pharmacy with you. Please try to call for prescriptions during the day, as many pharmacies close in the early evening. We do not want you to be unnecessarily uncomfortable.

Billing

In an effort to hold down medical costs, we asks that all office consultations and exams be paid at the time of service. Our office visit charges will be based on the amount of time spent and the complexity of the care given.

We wish to stress that payment for services is the responsibility of the patient or the patient's family. All accounts are billed monthly. If there is ever any problem, please notify our office staff so that we can work it out together.

PPO-HMO Workman's Comp

Special procedures are necessary for handling these claims. We will bill these claims directly. If you are a HMO patient we ask that you call your primary HMO physician for the referral prior to your office visit, so that we can bill these claims directly in a timely fashion. If a HMO patient is seen in the office and does not have a referral, they then will be responsible for the bill.

Insurance

It is necessary for you to provide us with the name of your insurance plan, the group and/or identification numbers, and also the name of the subscriber. We must have a signed authorization which allows us to release information to the insurance company and authorize payment of benefits for surgical procedures to the physician. We strongly suggest that these items are provided to us as quickly as possible since they are required before any claim can be processed.

When a payment is made for an office visit you will be provided with a receipt which will contain all the information you will need, so that you will be able to submit the charge directly to your insurance company for quick reimbursement. In the case of an operation or other involved care, insurance billing will be done by this office.

Our office accepts Medicare assignments. We ask Medicare insured patients to sign a long-term authorization allowing us to expedite claims submission.

Should an overpayment of your account occur, this office will mail a refund check to you promptly. Questions regarding insurance should be directed to the business office.

It is our sincere hope to provide you with the best care possible. We hope this site will assist you in understanding the way the office functions and that we have a long a pleasant relationship. If you have any problems or questions, please feel free to discuss them with Dr. Gianfrancisco or the office staff.